One job record. Every loop.
General CRMs track contacts. Shop software tracks tickets. Journey Hub connects both and adds the customer-facing conversion layer — proposals, production proof, portals, referrals, reviews and payment follow-through.
Lead intake & sync
Webhook intake, contact mapping, booking payloads, timezone-safe appointment fields and booking audit records. Every lead lands with a traceable source.
Callbacks operating system
Time-grouped queue, call block mode, multi-select actions, one-click proposals, disposition notes and service-specific scripts. Follow-up becomes scheduled production capacity.
Native proposal system
Native HTML proposals on tokenized links with original/sale pricing and view/accept/decline activity. No third-party doc tools, no guessing who read it.
Production walk-through
In-production updates, job media, test-spot capture, assessment offers and a visible upgrade-deck action. Production evidence becomes customer clarity.
Mid-service upgrade decks
Live job data, vehicle photos and service-aware routing present a relevant upsell while the car is physically in the bay.
Payments & ledger
Deposit and payment links, payment ledger, accounting sync history and cancellation data. Completed work turns into collected revenue.
Retention, referrals & reviews
NPS to review to referral to win-back runs as one connected sequence, with referral links, referrer progress SMS and reactivation for lapsed customers.
Business Health Score
Consolidates lead, conversion, ticket, repeat, revenue, capacity and marketing constraints into the single binding constraint to fix next.
