Legal
Privacy Policy
This policy explains what information Journey Hub collects when you use our website, how we use it, and the choices you have. It applies to this website and the forms and demo requests on it.
Information we collect
When you fill out a form or request a demo on this website, we collect the information you choose to share with us, which may include:
- Your name
- Your email address
- Your phone number
- Your company or shop information (such as shop name and approximate monthly volume)
- The contents of any message you submit to us
We collect this information only when you submit it to us. We do not collect more than what the form asks for.
How we use your information
We use the information you share to:
- Respond to demo requests and schedule walkthroughs
- Provide customer service and support
- Send appointment updates and follow-ups
- Communicate with you about the services you asked about
- Send marketing or promotional messages only when you have opted in to receive them
If you have not opted in to marketing messages, we will not use your information to market to you.
SMS and text messaging
If you ask us to contact you by text message, or check an SMS consent box on one of our forms, the following applies:
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Service providers
We use trusted service providers to help us operate our website and business — for example, to deliver forms, send messages, or store information. These service providers may process personal information only as needed to support our business operations and only on our instructions.
SMS opt-in data and consent are not shared with third parties for their own marketing purposes.
We do not sell your information
We do not sell or rent your personal information. We do not share your personal information with affiliates for their own marketing purposes.
Cookies and tracking
We use cookies and similar tracking technologies (such as analytics and advertising pixels) to understand how visitors use the site and to measure our marketing. You can disable cookies in your browser settings.
Data security
We use reasonable administrative, technical and physical safeguards (such as encrypted connections and access controls) to protect your information, but no method of transmission or storage is 100% secure.
Google Sign-In
If you sign in to Journey Hub with Google, we receive your name, email address, and profile picture from your Google account. We use this information only to create your account and sign you in. We store it with your account record. We do not access your Gmail, Drive, Calendar, or contacts. We do not sell Google user data, share it with third parties, or use it for advertising. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can ask us to delete your account and this data at any time by contacting us.
Google Ads and Meta Ads data
When a shop owner chooses to connect Google Ads or Meta (Facebook/Instagram) Ads inside Journey Hub, we receive read-only access to that shop's ad account reporting data: campaign names and IDs, and daily spend, impressions, clicks and conversions. We use this data only to show that shop its own cost per job and return on ad spend inside Journey Hub. We never create, edit, pause or delete campaigns, ads, budgets or bids. We do not sell this data, use it for advertising, or share it with anyone other than the shop it belongs to. Access tokens are stored on our servers and are deleted when the owner clicks Disconnect in Settings > Ad Accounts. Journey Hub's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How to delete your data
You can disconnect Google Ads or Meta Ads at any time in Journey Hub under Settings > Ad Accounts, which immediately deletes the stored access token. You can also remove Journey Hub's access from your Facebook account under Settings > Business Integrations, or from your Google account at myaccount.google.com/permissions. To have all of your shop's data deleted, email the address listed in the Contact section of this policy with the subject 'Delete my data' and we will delete it within 30 days and confirm by email.
Contact us
If you have questions about this policy, or about the information you have shared with us, you can reach us at:
- Address: 840 W.O. Ezell Blvd, Spartanburg, SC 29301
- Phone: (864) 494-3907
- Email: lomovlad75@gmail.com
Other policies
For the terms that govern your use of this website, please read our Terms & Conditions.